Red Hat, recently bought by the "blue giant", offers a product for the sector to innovate before the fintech boom and the demands of the clients
13.12.2018 • 18:44hs • IT Automation
IT Automation
IBM's plan to create banks "without employees" in Argentina
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Customers are increasingly demanding: they demand efficient services and new contact channels. At the same time, financial institutions must adapt to this new scenario in order not to die in the digital transformation.
Traditional banking is under great pressure towards this new paradigm, driven both by the people themselves and by the competitive advantages offered by digital native banks.
"Unless they innovate and do it quickly, they could lose customers." If used correctly, digitization simplifies the enrollment process, increases efficiency, strengthens trust and gives banks an advantage over the competition ", summarizes iProUP Ignacio Tresca, Business Development & Innovation LAS by Gemalto.
In this sense, automation appears as a key instrument: it allows not only to reduce costs, but also to streamline processes. According to Goldman Sachs, one in three millennials says they will not need a bank within five years.
One of the main players in this market is Red Hat, a software company that was recently acquired by IBM in a record sum: US $ 34 billion. For the time being, it wants Argentine banks to "modernize" with its Ansible Automation tool.
"It is a simple, agentless IT (information technology) automation technology that allows processes to be improved, applications to be migrated to increase optimization, and the only language for software development to be provided throughout the organization," says Roberto Calva García, specialist engineer in Cloud and Automation management solutions for Red Hat for Latin America, in dialogue with iProUP.
According to the executive, automation is a strategic and fundamental component of digital transformation. It ensures that this product offers "a complete set of management solutions, which use an easy automation language".
Another key that Calva Garcia mentions is that it is based on open source projects and standards. This also offers more control and options to the company when choosing its technological infrastructure.
"Through intensive tests and commercial reinforcement, these tools allow access to the latest innovations with less risk and greater confidence," the executive tells iProUP.
The secret of digital transformation is to reduce the instances where there is employee participation through technology. And this concept applies to all processes, including the configuration of the cloud - that is, remote equipment contracted to third parties - both public and private.
"We have announced automation for security issues, which makes it possible, for example, to provide automated services that comply with the company's standards, which were previously done manually, thus avoiding human errors," says the executive.
On the financial sector, Calva García recognizes that it is one of the first that was launched towards digital transformation. "In the world, we see entities that no longer have physical branches and even ATMs are machines that do all the transactions, without customers having to have any contact with people," he explains.
And complete: "In addition, every day new actions or transactions that can be made virtually, from the Web or the mobile application, so fewer and fewer people go, personally, to bank branches."
Not everything is technology
When talking about digital transformation and automation, the topic that always appears is the cultural change.
"It is essential to create interdisciplinary teams, coming from different areas, to generate these new transformation projects," the Red Hat expert tells iProUP.
Is that technology is an enabler, but the cultural aspect is what really generates that change. "Companies have to stop working in silos or watertight compartments, to start doing so in teams, which must be dedicated to the product in all its life cycles," he adds.
"They participate in its development as well as in the testing, production and evolution phase of that product," said Jorge Payró, commercial account director, "Another fundamental point is that there is an evolution and professional growth of the people". Enterprise of the private sector of Red Hat Argentina.
According to the manager, that's where the company accompanies its customers. And clarifies that the paradigm that was five or ten years ago was not bad, because it suited the needs and availability of that moment.
"Today, the market has other needs that are driving this transformation, we are talking about an exploitative world, which comes from the most traditional, and an explorer, associated with innovation", Payró differentiates.
"We have a series of solutions from technology, from consulting and training to travel this path that allows these two worlds to live together," he says.
Automation comes to save one of the large costs of business activities that have a large part of their computerized business, such as banks. In this sense, data from the sector ensures that about 85% of the IT budget goes into operation and maintenance of the systems.
"Our proposal is to help the client to be more efficient in lowering those budgets and reinvesting them in innovation", summarizes the commercial director of Red Hat.
Regarding the challenges of the sector, Payró highlights a paradigm shift in the banking business: "They have gone from a hardware-oriented perspective to a more software-oriented one, for flexibility, for scalability and other elements".
"In addition, there is also a competition issue in the financial market, they have to think about how they have to reinvent themselves due to the entry of Fintech and other digital signatures.For organizations that are already established in their industries, it is an extra challenge to see how break with that legacy or that tradition, "he acknowledges.
Future of the sector
Faced with the economic situation in Argentina, Red Hat executives agree that the companies continued to carry out their projects, albeit with some caution.
"It was a year in which we all had to work hard, but the investments did not freeze, I think the companies preferred to continue with their plans to generate economic benefits or capture new accounts", highlights Payró.
He adds: "If they offer better services, the public will choose them again." In general, we observe that because technology is very focused on improving business variables, which means that when there is a crisis, the worst thing is to freeze ".
The executives point out that once the financial tremor has passed, the banking sector will continue to bet to aggiornarse to the new times.
"The transformation in itself is nothing, it has to have a north, a reason, we have to know why it is done, we have an answer and elements to think together with the client, what would those 'for what'", concludes Payró.
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