One of the pillars of the Macri government was its strong commitment to the digital transformation of the State. It was an intensive policy of renewal of the old analog structures of the public sphere, a demand that dates back many years and that implied a true 180 degree turn in the state sector.The spearhead of this project was the former Ministry of Modernization, now a secretariat, which deployed a very clear line descent in thousands of units: the end of the paper must be a fact and not a long-term objective.It is that bureaucracy, for much of society, is the closest thing to living an awake nightmare. Cumbersome procedures, endless queues and unanswered queries are situations that more than one person has had to go through, at least in his adult life.Attentive to the fact that digitalization is permeable to the vast majority of the procedures available in the country, progress was made on different fronts; digital signature for cars and motorcycles, web transfers and even documents hosted on the cell phone, among other innovations.According to data provided to iProUP by the Deputy Chief of Staff of the Nation, Electronic Documentation Management (GDE):- Already includes 200 public bodies- It led to the existence of more than 17 million digital records- It meant a saving of more than $ 1.5 billion in physical transfers of documentsOn the other hand, with regard to Distance Procedures (TAD):- More than 1,800 simplified procedures are already counted- The Single Window of Foreign Trade (VUCE) includes more than 300 virtual procedures- More than 11,000 SAS (Simplified Stock Companies) have been created- They generate a cost reduction of $ 48,000 millionTo this must be added the digital signature implemented by several dependencies. The platform is also available in more than 700 offices of the Automotive Registry, which was the main driver for its expansion throughout the country.Oscar Agost Carreño, National Deputy Director of the Automobile Property Registry, confirms to iProUP that more than 400 digital signatures are currently processed per day."These are people who sign their salary receipts, a rental contract, etc. With the current network we cover almost the entire country, and the goal is to reach a total of 1,040 offices to provide greater comfort," the official added.In that line, he emphasizes that it is pointed out that people "do not have to move hundreds of kilometers to Buenos Aires to make a digital signature, but can go to the place closest to their home."Tied to this solution, Certificates of Recidivism have already begun to be granted in their offices. The technology used for digital signatures allowed them to agree with the National Recidivism Registry, expediting procedures, especially in the interior.In the case of transfers of cars and motorcycles, the implementation of the "4.0" signature for this type of paperwork is tied to its deployment throughout the territory. According to Agost Carreño, once the solution has 100% coverage, the digital "08" will be advanced, without the operation having to be certified by a notary (only face-to-face part of the process).The digital green card, on the riseIn the Automotive Registry, the most important advance in the digitalization of documents was the implementation of the "digital green card", a project that began in 2016 and officially launched in 2019.To date, more than 45 million green, blue and provisional cards were "uploaded" to the system. "We have many more but" iron "is needed so that the system does not fall due to high demand. We emphasize this because we still have much more data to show," says Agost Carreño.The new credentials work in a similar way to the digital driving record: the user can access from his smartphone and present them to the authorities throughout the country, since they enjoy the same legal validity as their paper homonyms.The great challenge, according to Agost Carreño, is the education, not only of the drivers but also of the authorities and security forces, which complete the circle through which these documents move."We believe that it is part of a cultural change. It happened to us with the digital title: it cost many people at the beginning, but today the titles are sent by email and there is no problem with it," explains the deputy director.In that sense, he adds that, according to his estimates, "it will take two or three years for Argentines to get used to showing the card from the cell phone." And he adds an ad-hoc example: "It's like getting on the plane with the web check-in: once you started using it, you forget what it was like to board with paper."Meanwhile, more and more Argentines adopt the solution. According to Agost Carreño, the technology translated into more than 40 complaints or daily communications from users who discovered, through the use of the digital ID, that they are still responsible for a vehicle because they did not finish making the respective transfers."The general, people are happy with the implementation and we only solve specific cases. The main achievement, in that sense, is that they have been able to order their roles," adds the specialist.Simplified proceduresThe card from the cell phone is just one more link in a wide portfolio of implementations carried out by the Automotive Registry. Today, reports, domain certificates and sales reports are requested, paid and received online."These types of procedures are no longer done in an analog way," says Agost Carreño, adding: "We do not see people who do it‘ in situ ’, but they do everything online."According to the data provided by the RNPA, they already register more than 2 million procedures carried out digitally, which speaks clearly of the growth in the adoption of these solutions by citizens.In the Registry they know about the dissemination and education work that this type of innovation entails. In 2016, with the launch of the Digital Title, officials witnessed how many judges did not understand its use and public administrations had doubts about its management."At the beginning there were many fears, more abstract than concrete. The feeling of not being able to touch something physical or think that if it was done by computer many people would be left without work. They were concerns that were broader than what the Digital Title as a specific concept ".In order to "retain" the proposal among state employees, the government entity implemented its own "productivity plus": the more procedures performed per day or hour, the more money. This strategy allowed to accelerate processes and capture many more applications online.The results were immediate: according to Agost Carreño, the Argentines began receiving the title on the same afternoon they were managing it. In addition, discounts for digital transfer (up to 40%) were agreed, since by needing fewer resources for these procedures, this saving could be directly turned to benefits for citizens.In this regard, he clarifies that the reduction provided by the National Ministry of Justice covers tariffs and not the provincial taxes that govern each jurisdiction. Of the money charged in a transfer, approximately two thirds correspond to provincial taxes.The official points out that the biggest leap in adoption and use of digital transfer was with the implementation of the discount, which helped to massify this solution. "About 70% of transfers are made digitally," he clarifies.Put in numbers, to date they received more than 4 million transfer charges. "In your house it takes no more than 15 minutes to complete a procedure, versus the hours it could take years ago," Agost Carreño celebrates.The web of the registry already receives about 50 million queries and negotiations per year, which confirms that the migration to 100% virtual solutions is the concrete path, endorsed by the users themselves.However, the "offline" still survives. Therefore, we had to advance in tools that expedite face-to-face procedures. Up to the present, according to the data collected by the Registry, 4 million shifts were requested via the web.Looking to December 10, the official is confident that the incoming administration will continue with the work already started. "It is hardly going to go back to the analog, to the‘ carbonic ’. What was advanced in transparency and saving of resources has already become an acquired right of the people," he says.Likewise, he points out that, although what was implemented could be started quickly, "surely there are several things left to be polished and stabilized. Therefore, resources will have to be given to systems.""I trust that the management plan can be based on what we did in the last 4 years, which was a true technological revolution," adds Agost Carreño. "Today we have much more agile and prepared records. There is a very good basis for further improvement and that the procedures are fast, simple and cheap," he concludes.